Now Hiring - Inside Sales/Operations ($25.00-$30.00/hr) in Newark, CA

Key Responsibilities:

• Provide customer quotes for standard products, custom solutions, service, and repair.
• Verify orders from customers, ensuring accuracy of all order data and part numbers.
• Enter orders into ERP system.
• Address customer inquiries and resolve issues in a timely, professional manner via phone or email.
• Ensure technical enquiries are routed to correct team member for fast response.
• Maintain customer data in CRM database and ensure it is current.
• Coordinate with sales, engineering, production, warehouses, and logistics teams for order fulfillment.
• Process RMA’s and ensure customer is provided with regular status updates.
• Liaise between sales operations and finance team for order/billing inquiries.
• Adaptability and flexibility to learn quickly in a fast-paced, high-volume environment.

Skills & Experience:

• Minimum of 5 years customer service experience and 5 years sales order entry experience.
• Manufacturing industry experience preferred.
• Understanding of logistics beneficial.
• Must have ERP experience (preferably Exact – Macola).
• Must have CRM software systems experience – (ZOHO or Hubspot preferred).
• Data Entry skills, 35 WPM typing skills and Intermediate user of Excel.

Education:

• HS Diploma or GED.
• Associate or Bachelor's degree preferred.

Qualities Preferred:

• Strong attention to detail.
• Excellent communications skills with the ability to communicate professionally and clearly by phone and email.
• Maintain a calm and pleasant demeanor when dealing with customers.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Newark, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience using an ERP software?
• Do you have experience with sales orders?

Experience:

• Customer service: 5 years (Preferred)

Work Location: In person